These Terms & Conditions (“Terms”) govern your access to and use of Nature House (the “Site”) and the purchase of products offered on the Site. “We”, “us”, and “our” refer to Nature House.
Contact: 0501666498 and [email protected].
By using the Site, you agree to these Terms and to any policies referenced here (including our Privacy Policy). If you do not agree, please do not use the Site.
You must be at least 18 years old (or the age of majority in your jurisdiction) to place orders. If you use the Site on behalf of a company, you represent that you have authority to bind that company.
You may browse without an account, but certain features require registration. You are responsible for safeguarding your login credentials and for all activity under your account.
We sell body care, oils, fragrances, and related products. While we try to be accurate, colors, descriptions, availability, and pricing may change without notice. Minor variations may occur. If a product is unavailable after you order, we may cancel and refund you. (We’ll notify you by email.)
Allergy & use notice: Always patch-test first. Discontinue use if irritation occurs. Our products are for external use only and are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional if you are pregnant, nursing, or have a medical condition.
Prices are shown in AED unless stated otherwise. Prices may change at any time. Where applicable, VAT and/or duties will be displayed at checkout. The final amount you pay will be shown before you confirm the order.
When you place an order, you are making an offer to buy. We may accept or reject any order. Payment must be made through our approved payment methods: [list payment methods / provider, e.g., Visa/Mastercard via (Provider)]. We do not store full card details; payments are processed by our payment partner(s).
Order confirmations are sent to the email you provide. Please check spam/junk if you don’t see it.
We ship to [UAE only / UAE & GCC / international—choose] using [Your Courier(s)]. Estimated delivery timeframes and fees appear at checkout. Delivery times are estimates, not guarantees. Risk of loss transfers to you upon delivery to the address you provided.
Failed delivery: If a delivery fails due to incorrect address or failure to receive the parcel, re-delivery fees may apply.
We want you to be happy. Because products are personal-care items, returns must comply with hygiene rules.
Return window: [e.g., within 7/14 days] of delivery
Condition: Unused, unopened, in original packaging with seals intact
Non-returnable: Opened/used items, sale items [if applicable], gift cards
Process: Email [returns@… or [email protected]] with your order number and reason; we’ll provide instructions and return address [insert address]
Refunds: Issued to the original payment method after inspection (allow [X] business days)
Return shipping: [borne by customer / free for defects / both]
For damaged, defective, or wrong items, contact us within [48–72] hours of delivery with photos; we will repair, replace, or refund as required by UAE consumer laws.
One code per order unless stated otherwise. Promotions may be modified or withdrawn at any time. If you return items purchased with a promotion, the refund reflects the discounted price.
If you post reviews or comments, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with the Site and our marketing. Do not post unlawful, harmful, defamatory, or infringing material.
You agree not to:
Violate laws or third-party rights
Interfere with Site security or functionality
Use bots/scrapers without our consent
Upload viruses or harmful code
We may suspend or terminate access for violations.
All content on the Site (logos, product photos, text, graphics, design, and code) is owned by us or our licensors and protected by IP laws. You may not copy, modify, or distribute content without permission.
The Site may contain links to third-party sites or services (e.g., payment providers, social networks). We are not responsible for their content or practices.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, loss of profits, data loss, or business interruption arising from your use of the Site or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order.
Except as expressly stated, the Site and products are provided “as is” and “as available” without warranties of any kind, whether express or implied (including merchantability, fitness for a particular purpose, and non-infringement).
You agree to comply with applicable UAE laws, including consumer protection rules. These Terms are governed by the laws of the United Arab Emirates. Any dispute shall be submitted to the courts of [Dubai / Abu Dhabi / relevant Emirate—choose].
We may revise these Terms from time to time by posting an updated version on the Site. Changes apply from the “Last updated” date.